Question 1

How do I find the right part for my spa?

Accepted Answer

Use our Find My Part tool or shop by brand. If you know your part's SKU, search it directly — we cross-reference superseded SKUs automatically.

Question 2

Do you guarantee fitment?

Accepted Answer

Yes. Every part lists exact compatibility. If a part doesn't fit, return it within 30 days for a full refund.

Question 3

What is the warranty on your parts?

Accepted Answer

All parts carry a 1-year warranty against manufacturing defects. Some manufacturers offer longer warranties — check the product page.

Question 4

Where do you ship from?

Accepted Answer

We ship across the US and Canada. US orders ship from our US warehouse to US customers; Canadian orders ship from our Canadian warehouse to Canadian customers. No cross-border shipping, so you avoid duties and delays.

Question 5

How fast will my order arrive?

Accepted Answer

In-stock orders placed before 3pm CT ship the same day. Most US and Canadian customers receive their parts in 2–5 business days.

Question 6

What is your return policy?

Accepted Answer

Returns accepted within 30 days of delivery for unused items in original packaging.

Question 7

Do you offer wholesale or trade pricing?

Accepted Answer

Yes — licensed spa technicians can apply for a trade account with wholesale pricing, Net-15 terms, and a quick-order pad.

Question 8

Are prices in USD?

Accepted Answer

Yes, all product prices display in USD by default.

Spa Parts FAQ