Returns Policy

Last updated: June 2, 2026

We want you to be completely satisfied with your purchase. If something is not right, we will make it right. Here is everything you need to know about returning a product to Bubbles Supply.

30-Day Return Window

We accept returns within 30 days of the delivery date for most items. To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging with all included accessories
• You must have proof of purchase (order number or receipt)
• You must obtain an RMA (Return Merchandise Authorization) number before shipping

How to Start a Return

1. Email us at returns@bubblessupply.com with your order number and the reason for the return
2. We will respond within 1 business day with your RMA number and return shipping instructions
3. US customers return to our US warehouse address (provided with your RMA)
4. Canadian customers return to our Canadian warehouse address (provided with your RMA)
5. Pack the item securely in its original packaging and write the RMA number clearly on the outside of the package
6. Ship the item to the address provided. We recommend using a tracked shipping method.
7. Once we receive and inspect the item, we will process your refund within 3-5 business days

Important: Returns must be sent to the warehouse in your country. US returns to our Canadian warehouse (or vice versa) will be refused due to customs and cross-border restrictions.

Non-Returnable Items

The following items cannot be returned:

• Installed electrical parts — circuit boards, control packs, and other electrical components that have been connected to power cannot be returned for safety reasons
• Installed plumbing parts — O-rings, seals, and fittings that have been used cannot be returned
• Special order items — parts ordered specifically for you that are not part of our standard catalog
• Items returned after 30 days without prior approval
• Items damaged by improper installation or misuse

Return Shipping Costs

• If we made an error (wrong item shipped, item not as described), we will cover return shipping costs
• If you are returning because you ordered the wrong part or changed your mind, return shipping is at your expense
• We recommend insuring return shipments — we are not responsible for items lost or damaged in return transit

Refunds

• Approved refunds are processed within 3-5 business days of receiving the returned item
• Refunds are issued to the original payment method in the original currency
• Original shipping charges are non-refundable unless the return is due to our error
• You will receive an email confirmation when your refund has been processed
• Allow 5-10 business days for the refund to appear on your statement depending on your bank

Wrong Part Ordered

Not sure if you ordered the right part? Use our fitment selector or diagnostic tool to verify compatibility before installation. If you are unsure, contact us before opening the packaging.

Damaged or Defective Items

If your item arrives damaged or is defective:

• Contact us within 48 hours of delivery
• Include photos of the damage and your order number
• We will arrange a replacement or full refund at no cost to you, including return shipping

Warranty Claims

Parts carry a 1-year warranty against manufacturing defects. Warranty claims are handled separately from standard returns — contact us at warranty@bubblessupply.com.

Contact Us

Email: returns@bubblessupply.com
Response time: Within 1 business day